Wink Hub Recovery

Due to a service disruption, Wink Hubs need to be recovered before being connected to Wink. We are now offering two solutions to users who are affected by this outage:
Option 1: Send Us Your Wink Hub
We’ll supply a box and round trip shipping. A box will be at your door shortly after filling out the return form, and you’ll have your hubs back (with all of the settings preserved) very quickly. If you’re not into technical stuff- this is probably the easiest route for you.
To send us your hub click here.
Option 2: Fix Wink Hub Yourself
If you are comfortable making some quick changes to your home’s router settings, we can likely get you back up and running in about 10 minutes. While this fix requires one to have some degree of technical skill, we’re happy to offer it to all who want to try. We can even walk you through it over the phone if you give us a ring at 1-844-WINKAPP. The instructions are available below.

Fixing Wink Hub Yourself

IMPORTANT: Before you change your DNS settings, write down your current DNS server addresses or settings on a piece of paper or take a screenshot.

RECOMMENDED: Print or take a screenshot of these instructions in case you run into an issue and need to see to these instructions.

Save and change DNS server settings

  1. Return here after clicking on your router below. Do not change your DNS addresses yet. Continue to step 2 here after finding where your DNS settings are.
  2. Write down your current DNS server addresses or settings on a piece of paper, or take a screenshot. You will need to keep these numbers so that you can revert back to them after updating your Hub.
  3. Change the first DNS address to; next, if you have a field for a second DNS address, change it to
  4. Save or update your router settings. You may need to restart your router for the settings to take effect if it doesn’t restart automatically. Internet will go down while the router updates. Wait until it comes back up.

Reboot and update your Hub

  1. Reboot your Hub by unplugging it and plugging it back in.
  2. Your Hub light will flash a series of different colors and should turn either solid blue or blinking purple within about 10 minutes.
    1. Solid Blue: Continue on to step 3
    2. Blinking Purple: Open the Wink app on your smartphone and tap “Add a Product,” then follow the steps to connect Wink Hub. Be sure to return here to finish these steps.
    3. Solid Yellow: Your Hub is connected to your network, but not the internet. If it’s been solid yellow for a few minutes, you might need to power-cycle the Hub. If it’s still stuck on solid yellow, make sure your DNS configuration is correct, or give us a call.
  3. Once the update is finished, confirm that the Hub firmware is on 0.86.0 by going into your Hub settings page in the Wink app.

Revert back to original DNS server settings

  1. MOST IMPORTANT PART: Reset your DNS server address or settings to the original numbers that you wrote down in the beginning. You may need to restart your router for the settings to take effect.
  2. Reboot your Hub again by unplugging it and plugging it back in. Make sure the light is solid blue.

Verify that your Hub works

  1. Try controlling something from the Wink App. If it works, then you’re all set!
  2. If you’ve been able to recover your Wink Hub and no longer need to ship back your Hub for repair, please let us know so that we can cancel the box shipment.



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